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Google Reviews - The Fireplace Store

The Fireplace Store | Fireplaces Toronto
4.8
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Morris Lakeman
21:14 01 May 19
I am really happy with the pricing of my fireplace, most importantly after our discussion they were able to recommend the perfect fireplace for my needs. The unit was installed by Abbas installer that provided me with quality and professional service.
Phillip Pavlov
04:19 25 Apr 19
The unit was installed very well. The installation was customized to our needs, which was great. Overall excellent service. Would highly recommend them.
Š¢Š°Ń‚ŃŒŃŠ½Š° ŠŸŠ°Š²Š»Š¾Š²Š°
04:25 25 Apr 19
Top service! From buying to getting our fireplace installed. Well done!
Ehsan Kimiagar
01:17 01 Apr 19
You haven't seen a fireplace store like this. Check it out!
Rick Miller
23:34 03 Jun 19
Adam Fisher
02:31 24 Sep 19
Highly knowledgeable and took the time to educate us on which product options would optimize the space. Would recommend The Fireplace Store to anyone looking for superior service and high quality products.
Ray Skochelas
19:17 01 Oct 19
I contacted The Fireplace Store, regarding a problem that I was having with my gas fireplace. Even though I did not purchase my fireplace from them, they were very helpful, and answered all my questions. They also confirmed that I was getting a fair price from the company that installed my unit, and that would be doing the repair. They also suggested, that I ask my installer why the problem occurred in the first place, in an effort to prevent the same problem from happening again. Totally honest, helpful and straight-up people. Thank you again.
AizAq
16:14 03 Oct 19
Awesome experience from selection to installation. Very friendly, professional and humble people. Thank you.
Samuel Chandler
07:57 12 Oct 19
I had them install a new Kingsman VRB46N fireplace in a bedroom couple months ago. They were knowledgeable, responsive and the installer was amazing. It is a beautiful fireplace.Ā  A few weeks later an old set of gas logs in a different part of the house from 25 years ago finally stopped working and they are replacing with new ones.Ā  They did a thorough job of measuring and found a solution that met my budget. I highly suggest buying from this establishment.
Jeffrey Kotter
23:50 18 Oct 19
Came to clean my fireplace and replaced gas valve that previous owners left in house. Solved problems and got the job done in a very reasonable time frame(faster than quoted).
susan ginou
13:14 01 Nov 19
Very happy with the pricing, the valor gas fireplace and the quick and clean installation. Thanks to Kevin for his expertise and promptness. Also to Haytham for a top notch installation. I recommend these guys as your first call.
mohammadali moezzi
01:28 02 Nov 19
I had an issue with my fireplace, they were really helpful . Strongly suggest this site to whom that need help with the fireplace. Specially thanks Dan for his help.
Rosenda Rivas
04:42 07 Nov 19
These guys were fantastic to deal with. Originally I wanted a wood burning fireplace but my chimney did not allow it by todayā€™s codes. So they suggested put in a stunning Valor Portrait natural gas fireplace! They were very fair in pricing and very quick to complete the job! The fireplace adds so much warmth to the room, my wife and I absolutely love it! The cats are big fans too!
Felix Holloway
23:43 23 Nov 19
We have just had a gas fireplace installed with mantle etc.Ā  An extremely professional company with care for the customer's needs and wants being top priority.Ā  Excellent prices, timely and clean work.Ā  We would recommend them to anyone who asks.
Jay Carpenter
11:40 24 Nov 19
The Fireplace Store was an excellent business to deal with in all aspects of our gas fireplace renewal project. Our existing fireplace/chimney chase needed a lot of remedial work to correct it's shoddy construction by the original builder of our home. Dan spent the better part of a day repairing damage and correcting things before he was able to install our new fireplace. The resulting upcharge was reasonable. The brick layers/masons who installed the stone around the new fireplace were excellent as well. All staff were most careful and respectful of out home and property. I would not hesitate to recommend The Fireplace Store for your fireplace renovation project.
Milton Taylor
03:31 21 Dec 19
We purchased our electric fireplace because it was the one thing that was missing in our home and I finally decided to give this a try to have for Christmas and we love it! It looks so real! Gives the ambiance of a real one would.
Drew Carroll
01:58 12 Jan 20
Absolutely incredible personable experience. Kevin was amazing to work with and help guide us in a perfect direction. Highly recommend this company Thanks a million Deaner!
Margot Gibb-Clark
16:04 05 Feb 20
The Fireplace store was lovely to deal with. When I first visited, Dan knew I had a limited budget. He showed me an inexpensive unit and didn't try to up-sell me, which I appreciated.Eventually I was able to spend more and got a Valor unit which I find very attractive. The guys seemed very careful installing and then checking it was running properly and came back when I had a glitch. Thank you Zoroast.
Lynn Philpot
09:28 06 Feb 20
I just purchased a Kingsman see through from Zoroast. First of all, the showroom is outstanding - from the decor, to the product quality and quantity - they have everything. The staff were also very helpful and knowledgeableĀ  about the product and gave handy tips to deal with maintenance. After purchasing the product, they arranged to have it delivered and assembled. After assembly, they completed a thorough check of the gas line, product and its overall setup. I am so happy with my experience. This is definitely one specialty store I would recommend to anyone!
Benjamin Diaz
15:51 25 Feb 20
I am a professional interior designer and finding this show room was a blessing for me. They have all types of fireplaces you can imagine, from wood to gas and electric, also there is an option to order a custom-build fireplace if you want something unique. The staff is very helpful and friendly which is a huge bonus. I love bringing my clients here!
Austin Smith
00:26 26 Feb 20
Very satisfied!! Took their time with us answering all our questions, not high pressure sales. Best prices and great support and service.
samantha roberts
19:50 26 May 20
Really great customer service from this store.Kevin had a wealth of knowledge to offer.Happy with the installed and finished product.Thanks,Sam Roberts
Keivan Eshghi
17:54 18 Aug 20
You are dealing with a professional team. Daniel their operation officer is an amazing person. He is very knowledgeable and explains all the details and options and answers all your questions. My wife and I are extremely happy with our purchase and highly recommend their store. Our experience with them was great. If you are in the market for a fireplace, this is the place to go and do not look any further.
Shawn Morrison
18:51 22 Aug 20
Great place for gas stoves.
Barbara S.
03:44 08 Aug 20
I am a professional interior designer and finding this show room was a blessing for me. They have all types of fireplaces you can imagine, from wood to gas and electric, also there is an option to order a custom-build fireplace if you want something unique. The staff is very helpful and friendly which is a huge bonus. I love bringing my clients here!
Tabitha Forbes
00:32 04 Aug 20
My husband and I recently purchased a gas fireplace here and we are so happy with it! We also got it with a 10% off offer.
Only Friends
20:55 13 Jun 22
From the moment I walked into their impressive showroom I knew this was the place I was going to find my dream fireplace! I was greeted by Vanessa at the front desk who has a vast knowledge of fireplaces, from their unique features to even recommending the right fireplace based on my current decor and setup of the room I was putting it into. She was incredibly warm and professional, made me feel important, valued as a customer, and spent as much time answering my questions as needed! I highly recommend this place, and definitely ask for Vanessa when you do go! You wonā€™t be disappointed! I would give more than 5 stars if it was possible ā­ļøā­ļøā­ļøā­ļøā­ļøā­ļøā­ļøā­ļøā­ļøā­ļø
Alan E
02:11 31 Jul 22
Canā€™t be happier with the experience. Yessica went out of her way to ensure the fireplace chosen would fit in the location of our basement. The installation done by JP was nothing but professional, he was polite and courteous, cleaned up after and installed the fireplace perfectly to spec.Definitely the place to go for a fireplace.
Navid Afsharian
21:05 10 Aug 22
Friendly and knowledgeable people, beautiful showroom with a large selection on display. Great prices. What more could you want!
Andrew Smith
17:48 14 Feb 22
We had the greatest experience with our fireplace purchase. Vanessa was a pleasure to work with. She answered all of my questions right away, felt like she was a fireplace technician. The installation was scheduled within a matter of a week from date of purchase. The installers were on-time and courteous. They did such a great job with the install. They even walked us through the functionality of the fireplace. If you need a fireplace you have to buy it here. You wonā€™t be disappointed.
Ute McIlvena
17:34 16 Dec 22
Brent is a consummate professional and we would highly recommend him for any gas fireplace repair or service. He responded promptly and arrived on time. He meticulously cleaned up the work space when he was finished his work.We had a fireplace that was looked at a year ago and found out that the logs were not placed in the same position to function properly. Brent replaced all the logs, and cleaned all the soot in between the log chambers. He told us to get new crystals and lava rocks which were missing on the both sides. The fireplace now works perfectly !
Mazen Faraj
21:35 17 Nov 22
Vanessa and Daniel from the Fireplace store have been incredibly professional and helpful! I had been looking for a fireplace for my outdoor project since the summer of this year, and I had gone to the Fireplace numerous times, asking various questions about specs, options, electric versus gas, you name it... Vanessa was very patient, as we went through multiple options of fireplaces, until we landed on one... even then, I had multiple questions about the install and how my contractors where installing the fireplace, and both Daniel and Vanessa answered all the questions and calls I was sending their way. Very professional service... something that you do not see a lot of these days... thank you Vanessa.
Sergio Simone
19:09 29 Nov 22
Three days ago my wife and I dropped into the showroom and were greeted by Vanessa, an extremely pleasant and knowledgeable representative of the company. She patiently listened and answered all of our queries. We settled on the Amantii Electric Fireplace and were given a date and time the the unit would be delivered and installed.Two gentlemen showed up 15 minutes ahead of schedule and proceeded to prep for the removal of the old unit and install the new one. I was extremely impressed by their care for my wood floors.Once completed they cleaned the area and removed every sign that they had even been there.I highly recommend this company for your fireplace needs. A pleasure to do business with them from beginning to end.
Ian B
15:57 08 Nov 22
We needed two fireplaces but had no idea what to get. Yessica, at The Fireplace Store was patient, very knowledgeable and generally great to deal with. It took us a while to decide but she stayed with us and answered our questions as we went. Then, after purchasing the two fireplaces we needed additional parts and Daniel was very fair and helpful in getting us what we needed. And pricing was solid and competitive.
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Fireplace Installation in Newmarket

Although all the fireplaces in our store have stood the test of time and proven to be some of the most superior in the heating industry, poor installation can hinder their optimal performance. Getting a high level of expertise, especially when dealing with gas or electric fireplaces, is crucial. That is why you should not attempt the installation as a DIY or have a non-professional try it. It is also our reason for being here. Our certified, licensed, and knowledgeable professionals provide the best fireplace installations in Newmarket. We take a cautious approach to ensure the job is done to perfection quickly without compromising the safety or performance of the units.

Your satisfaction is a crucial factor to us, as shown by the reviews from our clients. We plan every installation carefully to eliminate the possibility of errors occurring. We evaluate the potential installation areas and choose the one that is likely to prolong the longevity of the fireplace and increase its chances of performing efficiently.

Fireplaces Repair and Maintenance in Newmarket

When you own a fireplace, you are bound to deal with repairs and maintenance. That is why the manufacturers recommend that you get such services periodically. Following such recommendations and knowing when to call a professional can help you enjoy a stress-free experience with your fireplace. In addition, it ensures the appliance continues to function optimally.

Our dedication to servicing fireplaces Newmarket is unmatched. Our goal is to minimize possible gas waste and inefficiency. That is why we are thorough and systematic with our repairs and maintenance procedures. First, we inspect and clean all the fireplace components, then conduct necessary repairs on problematic areas. We then test it to ensure it is functioning as it should. We also follow up with you afterwards to confirm that everything is in order.

With our tools and experience, maintaining or repairing your furnace should not be a problem. We will help you get back to enjoying the warmth provided by your unit within the shortest time possible. Contact us now.

Perfect Gas Fireplace For Your Taste and Place

The perfect fireplace should add aesthetic appeal to your house but also deliver according to performance expectations. The unit should also enhance your lifestyle and adapt to the interior decor you have. That is why you should only deal with a fireplace store that has options for you to consider and compare.

Our team is readily available to help you however you need our expertise. From selections to installations, we will make sure you get the best. We use your needs as a guideline when recommending the perfect gas fireplace for your home. Check out our line of fire products, and feel free to consult us if you need assistance.

Fireplace Brands

City Series Modern Gas Fireplaces

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Valor Portrait Gas Fireplace Clearview

Valor Portrait Gas Fireplace Clearview

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Valor Windsor Arch gas fireplace

Valor Portrait Gas Fireplace Windsor Arch

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Heat & Glo Phoenix TrueView

Heat & Glo Phoenix TrueView

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Heat And Glo Escape See-Through Gas Fireplace

Heat & Glo Escape See-Through Gas Fireplace

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Kingsman HBZDV4736 Fireplace

Kingsman Direct Vent Gas Fireplace HBZDV4736

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Valor L1 2-Sided Gas Fireplace

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Heat and Glo Foundation Series Fireplace

Heat and Glo – Foundation Series – Pier Gas Fireplaces

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Valor L3 Series Gas Fireplace

Valor L3 Series Linear Gas Fireplace

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Valor G4 Gas Fireplace Insert

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Valor Horizon Series Gas Fireplace

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Valor H6 Fireplace

Valor H6 Gas Fireplace

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Gas Fireplace Frequently Asked Questions

Can I leave the gas fireplace on all night?

No. It is not advisable to leave the fireplace on throughout the night. However, you can leave the flue on to allow the dispersion of carbon monoxide. Leaving the unit burning at night increases the risk of exposure to CO, even though most units do not emit toxic amounts. Experts, including installers, recommend having a carbon monoxide detector as a safety measure.

Are gas fireplaces safe for pets?

Both vented and unvented fireplaces are safe for pets. They do not release any smoke, fumes, or any other harmful particles into the house. Manufacturers have mastered the art of making the venting process safer and increasing the efficiency of the gas systems. Most units burn completely and are considered clean. The fireplaces also have glass doors keeping the log sets and fire safely away. They prevent the pets from reaching the flames even if the warmth and fire make them curious.

How long does it take a gas fireplace to heat up a room?

A gas fireplace requires thorough cleaning and inspection at least once every year. Before you begin any cleaning, you need to turn the gas off. Start by cleaning the individual parts and then gently brush the logs of the fireplace until clean. You can use a vacuum cleaner to clean the logs and the inside of the fireplace itself. Thereā€™s a special fireplace glass cleaner that you can get from the stores to clean the fireplace glass. Donā€™t use the standard glass cleaners as they can react with the carbon deposits that build up inside the gas fireplace. Wipe down the inside edges of the gas fireplace with a damp cloth.

Where can I put my fireplace?

Many fireplace models do not have specific requirements for placements. Installation can be anywhere so long as the fireplaces can serve the intended purposes. Gas fireplaces are the least demanding in terms of placement. Wood fireplaces may have to meet architectural specifications that limit their placement options.

Common areas for installation include walls, outdoors, or indoors. Some advanced units can be used from both sides once inserted into a wall, making them good dividers for the rooms. They provide the warmth needed and views of the flames from either side.

Some local building codes may also include specifications about where you should keep the fireplaces. For instance, having a gas fireplace in the bedroom may be prohibited. As such, it is best to check with the local offices to avoid inconveniences or expensive re-installation.

We are here to help you out with the installation in every way. Reach us if you have any questions.

How many hours can I run a gas fireplace?

If the fireplace is vent-free, try not to run it for more than three hours. If you are dealing with a vented fireplace, especially one that leads outside, you can leave it on for as long as you want. Ensure the glass pane remains shut throughout. You may also check if there are recommendations from the manufacturer. Keep in mind that the duration the unit can stay on will determine your safety and carbon monoxide released into your home.

How hot does the glass get when the unit is turned on?

The glass starts getting hot immediately you turn on the fireplace. As the temperature levels in the unit increase, the glass temperature also rises. It retains that heat for some time after you turn off the unit. It cools off slowly and is not safe for children or pets. It is better to keep them at a safe distance to prevent accidents or getting burnt when they get too close to the surface. Installing a safety screen is a better safety measure.

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