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Routine maintenance is important if you want your fireplace to keep looking as good as new and function just how it was designed to.
Repairs will ensure the fireplace performs efficiently and safely. Activities such as replacing the batteries of the remote receiver or cleaning the glass have to be done regularly to maximize the service life of your fireplace.
If you opt to perform some maintenance task on your own such as cleaning the fireplace window keep in mind that this surface is extremely hot during operation and even hours after you’ve turned it off. When a gas fireplace burns, it produces a mineral which forms a white film on the ceramic glass. This film forms due to the sulphur content of the gas.
When the film builds up, it’s advisable to clean it immediately instead of leaving it for a longer period of time which makes it harder to remove. The fireplace is allowed to cool down before cleaning the off this white film. Cleaning must be done using the right products. Avoid ammonia-based cleaners or an abrasive cleaner on a ceramic gas fireplace window. Abrasion can destroy the glass surface and compromise the performance of the fireplace.
Most of our fireplaces come with barrier screens that are very easy to clean. You just need to use a soft brush to remove any dirt or grime that builds up on the surface.
The batteries in your fireplace receiver and remote control need to be replaced at least once annually. This is highly recommended to optimize performance.
Any steel accessories or trims on the fireplace can be cleaned with some mild soap and warm water. Make sure the surface cools before cleaning.
Avoid cleaners with alcohol or solvent bases as they will weaken the coating or damage it completely.
If you need help in fireplace repairs, our skilled technicians are able to diagnose the problem that your gas fireplace may be experiencing. We can quickly determine the underlying cause of the unit’s malfunction and take steps to fix it. Regular servicing is important as it prevents the fireplace from breaking down when you least expect it.
Our experts will come in handy for the job and carry the equipment needed to get the work done fast and effectively the first time around. We use high-quality parts to replace the faulty component and give you a reasonable warranty for this service. Although some gas fireplaces have been significantly damaged, in many cases the repairs are done immediately and we’re able to bring the unit back to life and working as it was intended.
In some rare cases, your unit may need an entire replacement. Rest assured that we’ll guide you on finding a new unit that will deliver in terms of style and long service life. Our experts will take time to understand your needs and come up with a solution that’s perfectly suited for you.
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